Returns & Refunds

30-Day Return & Refund Policy

Returns and refunds may be requested within 30 days of delivery.

Change-of-Mind Returns

Change-of-mind return requests must be made within 14 days of delivery.

Items must be unused, in their original condition, and in their original packaging.

Return shipping costs for change-of-mind returns are the customer's responsibility.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing parts, please contact our Customer Service Team as soon as possible.

Please provide your order number, a description of the issue, and clear photos or videos showing the problem.

After reviewing the issue, we will provide an appropriate resolution. Depending on the situation, this may include a replacement part, replacement item, return and refund, or refund without return.

Exchanges

We do not offer exchanges.

If there is an issue with your order, please contact our Customer Service Team so we can provide the appropriate solution.

Return Authorization

Please contact our Customer Service Team before returning any item.

Returns must be authorized before being sent. Do not return an item to the address shown on the original shipping package.

Once your return request has been reviewed and approved, we will provide you with the correct return address for your order, return instructions, and, when applicable, a return shipping label that can be downloaded and printed.

Please do not send any item back before receiving the correct return address and return instructions from us.

Return Address

The return address may vary depending on the product and fulfillment location.

For this reason, customers must contact our Customer Service Team before sending a return. After your return request is approved, we will provide the applicable return address and complete return instructions for your order.

Please do not send returns to the address shown on the original shipping package or to our business/contact address unless specifically instructed by our Customer Service Team.

Return Shipping

For change-of-mind returns, return shipping costs are the customer's responsibility.

When a return shipping label is provided, the customer should download and print the label, attach it to the package, and return the item according to the instructions provided. For change-of-mind returns, the customer is responsible for the shipping cost associated with the return label.

For damaged, defective, incorrect, or missing items, we will review the issue and provide an appropriate resolution. Depending on the circumstances, this may include a return shipping label, replacement part, replacement item, return and refund, or refund without return.

Refunds

Once your returned item is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

Contact Us

If you have any questions about a return or refund, please contact:

DYRONIS Customer Service
Email: dyronispet@gmail.com